All customer stories
Domiciliary care group · South East England

127% more hires per month

The Challenge

Sonderwell were growing rapidly across the South East, but their hiring wasn't keeping pace. A largely manual process meant applications sat in inboxes for days before anyone saw them. Compliance checks were tracked on spreadsheets. Candidates dropped out. Agency fees were mounting. The ops team estimated they were spending over 600 hours a month on recruitment admin.

The Solution

Sonderwell deployed Lily across all of their locations, using the End to End plan. Lily built a bespoke careers page, automated screening of every applicant within hours of application, managed all compliance checks, and produced contract-ready documentation for every successful hire.

AI phone screening for all applicants
eDBS and RTW management
Digital contracts and offers
Retention check-ins via Engage add-on
The Results
127%
More hires per month
91%
Candidate satisfaction score
616 hrs
Admin hours saved per month
2,464
Applicants processed in first 6 months

"Lily transformed how we hire. We went from weeks to days — and every candidate was treated with respect throughout. The ROI was clear within the first month."

Operations Director, Sonderwell
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