All customer stories
Residential care home group · Midlands

91% candidate satisfaction

The Challenge

A 12-home residential care group was struggling with candidate experience. High dropout rates, unresponsive processes, and compliance bottlenecks meant that even when they found good candidates, many accepted offers elsewhere before checks were complete.

The Solution

Lily's Screen plan was deployed to handle applicant communications and screening. Every applicant received an immediate acknowledgement, a prompt AI-conducted screening call, and regular updates throughout the process. Compliance checks were initiated immediately on offer acceptance.

Instant applicant acknowledgement
Structured AI screening
Automated compliance tracking
Regular candidate communications
The Results
91%
Candidate satisfaction score
0.83 days
Average screening time
0%
Compliance gaps on inspection
43%
Reduction in offer dropout

"Our candidates now tell us the Lily process was the best job application experience they've had. That's changed how people think about working for us."

HR Manager
Live

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