All customer stories
Supported living provider · London

616 admin hours saved per month

The Challenge

A supported living provider in London had built up a dependency on three recruitment agencies. The fees were significant — over £40,000 per year — and the quality was inconsistent. The internal HR team spent most of their time liaising with agencies rather than doing meaningful work.

The Solution

Lily replaced all three agency relationships. End to End plan coverage across all London locations meant full pipeline management for every vacancy. The HR team's focus shifted from admin to strategic work.

Full pipeline management
Multi-location deployment
Agency replacement strategy
Team dashboard and reporting
The Results
£40k+
Annual agency fee savings
616 hrs
Admin saved per month
3
Agency relationships replaced
127%
Increase in hire volume

"We replaced three agencies with one platform and got better results, better compliance, and a better experience for candidates. The savings paid for Lily many times over."

CEO, Urban Care Collective
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