Back to articles
Industry Insights

More than half of your screening calls happen when your office is closed

Tom Gross 1 June 2026 2 min read
screeningout-of-hoursAI hiringcare recruitmentcandidate experienceindustry data

53% of AI phone screening calls completed through Lily happen outside normal office hours. That's not a quirk in the data — it's a signal about who you've been missing.

The candidates you couldn't reach before

Care workers are busy people. Many are already employed, working shifts that run into evenings and weekends. When they apply for a new role, they're rarely sitting at a desk between 9 and 5 waiting for a callback.

Traditional recruitment can't reach them. Your team goes home. The phone stops ringing. And the candidate — the one who could have been your next great hire — moves on.

Lily doesn't go home.

She screens 24/7. At 7am before a shift. At 9pm after one. On Saturday morning. On Sunday afternoon. Whenever a candidate is ready to talk, Lily is ready to listen.

What the numbers show

Across calls processed through Lily, the split looks like this:

Time of callShare of total calls
Out of hours (evenings & weekends)52.7%
Office hours44.6%
Lunchtime2.7%

More than half of completed screenings happen at times a human recruiter simply wouldn't be available. These aren't low-quality applicants filling in forms at midnight for the sake of it — they're working care professionals fitting job searching around their lives.

What this means for your recruitment team

When Lily handles out-of-hours screening, your team comes in each morning to a shortlist — not a backlog.

Instead of chasing candidates, returning missed calls, and rescheduling screens, your recruiters spend their time on the conversations that matter: the final interviews, the offers, the onboarding.

One Lily customer put it plainly:

"That's exactly why we employed Lily. We need to be able to speak with those candidates — but we don't want to be doing it at 8 o'clock at night or on the weekends."

That's the point. You get access to candidates you would never have reached before, without asking your team to work unsociable hours to do it.

Stop losing candidates to the clock

If your screening process only runs between 9 and 5, you're competing for a fraction of the available talent. The candidates applying in the evenings and weekends aren't less serious — they're often more committed. They're just harder to reach with traditional methods.

Lily reaches them. Every time.

See how Lily's 24/7 screening works or explore our pricing — flat fee, no subscription, pay only when you hire.


Data based on call timing analysis across Lily screening calls. Out of hours defined as before 9am, after 6pm, and all day Saturday and Sunday.

Stay in the loop

Get care sector hiring insights straight to your inbox

Join care providers across the UK who read our practical guides on recruitment, retention, and compliance, delivered straight to your inbox.

No spam. Unsubscribe anytime.

Want to see Lily in action?

See how Lily handles hiring for care providers like yours.

Book a demo